Troubleshooting

MuRu Reviews explains every state instead of showing blank areas. Find your message below.

"Not configured yet"

You haven't saved a Place ID + API key, or the cache is empty. Fill in Settings and hit Refresh Now on the Dashboard.

API error on refresh

The Dashboard shows Google's error inline. Usual causes: API key without the Places API (New) enabled, a wrong Place ID, or billing not enabled on the Google Cloud project. Fix it there and refresh again.

Rating shown, but no review texts

Not a bug: some profiles have rating-only reviews, or the key/project lacks review data. The Dashboard states this explicitly. Nothing in your filters can fix a Google-side absence.

"No reviews match the current filters"

Your minimum rating, count, keyword, or source filter excludes everything cached. Loosen one control (or pass 0 / empty) and check again.

Pro features locked after activating

Open Settings > License and read the status line -- it names the exact verdict (expired, revoked, wrong product, site limit). Reactivating re-checks against the store.

Still stuck? Reach us via the contact page with your Joomla version, extension version, and the exact Dashboard message -- that trio answers most cases immediately.