Questions About the Cart

Answers to what shop owners notice in the cart.

A product was refused with "Choose the options first"

It has a required add-on and was added from somewhere without the fields, such as the quick-add window on a product list. Add it from its product page.

Adding the same product again replaced the choices

EasyStore keeps one cart line per product and variant, so a product carries one set of choices in a cart. The last choices win and the quantity adds up.

A product asks to be added again at checkout

Its choices were lost, for example when EasyStore joined a guest cart into a customer's cart at login. Remove it and add it again from its product page.

I switched the plugin off and add-on lines stayed in carts

Lines already in open carts stay without their checks. Switch the plugin back on, or empty those carts.