Troubleshooting

The scan stopped early

Browser scans are time-boxed. Run a scheduled scan (Pro) for full coverage, and check Coverage for pages cut by the cap or never reached.

A local or LAN site cannot be scanned

The crawler blocks private addresses. For a development site only, enable the "allow local" option in Global Configuration. Never leave it on for a live site.

Pro screens say a licence is required

Check the Licence card in Settings. A wrong-product, expired, revoked or site-limited key shows the reason. A temporary network failure keeps the last confirmed status.

The readiness pack fails

The PHP zip extension is missing. Ask your host to enable it.

Counts differ between reports

CSV contains findings only. A scan started from the browser may be partial, so compare the Coverage numbers first.

An error page after upgrading

Confirm the update SQL ran (System, Database) and clear the Joomla cache. If a view still fails, note the path in the error and contact support.